pg11Terms of Use

When you open an account on pg11, you agree to our terms governing account creation, deposits, withdrawals, game play, and dispute resolution. These terms apply to all users accessing our platform from supported jurisdictions. We enforce them consistently to protect both your account and our operational integrity.

Our platform offers sportsbook markets (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports competitions. Your account balance is unified across all categories. Payments flow through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet e-wallets or mobile banking, local payment, online payment, e-wallet virtual-account transfers.

This page outlines the key conditions governing your use of pg11. By creating an account, you acknowledge that you have read and agree to these terms.

Account Eligibility and Opening

To open an account on pg11, you must be at least 18 years old and a resident of a jurisdiction where our services are legal. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your jurisdiction permits access to pg11.

Account creation requires a valid email address, a password of your choice, and your legal name matching government-issued identification. You provide your date of birth, national ID number (KTP), and residential address during signup or upon your first deposit request. This information is verified against government databases and payment-provider records as part of our Know Your Customer (KYC) process.

One person may hold only one active pg11 account. Multiple accounts created by the same individual, or accounts created using false identity information, are subject to suspension and fund forfeiture. If we detect account duplication or identity fraud, we reserve the right to close all related accounts and investigate further with relevant authorities.

Your account is personal and non-transferable. You may not share your login credentials with others. You are responsible for keeping your password secure. If you believe your account has been compromised, notify our support team immediately; we can temporarily lock your account pending investigation.

Deposits, Withdrawals, and Payment Terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet e-wallets, settling within subject to verification once your wallet confirms the outgoing transfer. We also accept bank virtual-account transfers to mobile banking, local payment, online payment, e-wallet accounts, which settle within subject to verification during banking hours (Monday–Friday, 08:00–17:00); transfers submitted outside these hours queue until the next business day.

Deposit amounts are subject to minimum and maximum limits set by each payment method and your account verification tier. We reserve the right to adjust these limits at any time. Deposit fees, if any, are borne by you; we do not charge deposit fees on our side, but your payment provider may.

Withdrawals are processed back to the payment method you used for your most recent deposit, subject to verification. Your registered name must match the withdrawal destination account name. Large withdrawals (above our welcome offerillion) may trigger additional verification steps for anti-fraud purposes. Withdrawal requests submitted during business hours are processed within the same day; after-hours requests queue until the next business day. Bank withdrawals may take 1–2 additional business days due to inter-bank clearing.

Payment terms on pg11

  • E-wallet deposits settle in subject to verification; withdrawals appear in subject to verification after approval.
  • Bank virtual-account deposits settle in subject to verification on business days; withdrawals may take 1–2 additional business days.
  • All deposits and withdrawals require KYC verification; your name must match withdrawal destination.
  • Minimum and maximum limits vary by payment method; check your cashier for your current allowance.
  • Deposit and withdrawal requests are processed in order received; peak-load delays may occur during high-traffic periods.

Game Play and Settlement on pg11

When you place a sports selection on pg11, you accept our published odds at the time your bet is placed. Odds are calculated by our trading desk and may change moment to moment; you are responsible for confirming the odds before final submission. Once your bet is confirmed, it is locked at those odds.

Sports bets are settled according to official results from the relevant league or tournament organizer. We match outcomes against authoritative sources: Liga 1 official records, international football bodies, MotoGP race results, badminton federation records, and esports tournament organiser confirmations. Settlement typically occurs within hours of match conclusion; unusual circumstances or disputes may extend settlement to the next business day.

Live-dealer game outcomes (blackjack, roulette, baccarat, Dragon Tiger) are determined by the cards dealt or spin results shown on video. Our dealers follow published game rules with no discretion. All hand outcomes are streamed live; recorded sessions are available for dispute review. Slot game outcomes are determined by certified random-number generators and published paytables.

We reserve the right to void any bet placed in error (e.g., incorrect odds display, system malfunction, or duplicate submission). If a technical fault affects settlement, we will resolve it fairly based on the original game state and available documentation.

Account Suspension and Closure

We reserve the right to suspend or close your pg11 account if we reasonably believe you are:

  • Accessing pg11 from a prohibited jurisdiction.
  • Operating multiple accounts or using false identity information.
  • Engaging in fraud, money laundering, or other illegal activity.
  • Violating these terms repeatedly or in bad faith.
  • Using automated tools, bots, or exploits to gain unfair advantage.

If we suspend your account, we will notify you via email. Any funds remaining in your account will be held pending investigation. If the investigation concludes no violation occurred, we will restore your account and funds. If a violation is confirmed, we may forfeit funds and report the matter to relevant authorities.

You may request account closure at any time via email to our support team. We will process your closure request within 5–10 business days. Any remaining balance will be withdrawn to your registered payment method after KYC verification.

We enforce our terms consistently to maintain account integrity and fair play. Violations result in account suspension and investigation.

pg11 compliance team

Jurisdiction and Restricted Access

Our services are available only in jurisdictions where online wagering and gaming are legal under local law. We do not actively market in prohibited jurisdictions, but we cannot prevent access via technical means alone. If you access pg11 from a prohibited jurisdiction, you do so at your own risk and in violation of local law. We cannot be held liable for consequences of such access, including account closure or fund forfeiture.

Users are solely responsible for verifying their jurisdiction's legal status before opening an account. If you are unsure whether your jurisdiction permits access to pg11, consult local authorities or legal counsel. We recommend this verification before providing personal or payment information.

If we discover that your account is based in a prohibited jurisdiction, we will suspend it and may forfeit associated funds. We may also report the matter to regulatory authorities if required by law.

Data Privacy and Security on pg11

We protect your personal data through encryption (SSL), segregated database storage, and restricted staff access. Account credentials are hashed and never stored in plain text. Payment information is encrypted and used only for deposit and withdrawal processing. KYC data is stored separately from game history and account balances.

We do not sell your personal data to third parties. We may share data with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for deposit and withdrawal processing, and with regulatory authorities if required by law.

You can request a complete export of your data via email to our support team. We will compile and deliver your records within 5–10 business days. You can also request data deletion, subject to legal retention requirements.

Disputes and Resolution

If you dispute a settlement, a game outcome, or a charge on your account, contact our support team within 30 days of the incident. We will investigate and respond within 5–10 business days. Our investigation will consider game video recordings, transaction logs, payment confirmations, and any other relevant evidence.

If we determine that an error occurred, we will correct it. If the dispute remains unresolved after our investigation, you may escalate to our compliance team for further review. We aim for fair resolution based on available evidence and these terms.

Disputes not raised within 30 days of the incident are considered resolved and cannot be reopened. We reserve the right to close dispute investigations if we determine the claimant is acting in bad faith or repeatedly disputing valid settlements.

Liability and Disclaimers

pg11 is provided on an as-is basis. We do not guarantee uninterrupted service, error-free games, or particular outcomes. We are not liable for losses arising from technical faults, server downtime, payment delays, or game outcomes, except where we have been negligent or breached these terms.

You use pg11 at your own risk. We are not responsible for unauthorised access to your account if you fail to keep your password secure. We are not liable for losses arising from your jurisdiction's legal prohibitions on online wagering.

Our maximum liability to you for any claim is limited to your account balance at the time of the claim. We are not liable for indirect, incidental, or consequential damages.

  1. Account creation and KYC

    Provide valid identity information; verify your jurisdiction permits access to pg11.

  2. Deposits and withdrawals

    Use mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank accounts (online payment, e-wallet, mobile banking, local payment); observe payment limits and settlement timelines.

  3. Game play

    Place bets at published odds; accept settlement based on official results and game rules.

  4. Disputes

    Raise disputes within 30 days; our team will investigate and respond within 5–10 business days.

Amendments to These Terms

We reserve the right to amend these terms at any time. Changes are effective upon posting to this page. Your continued use of pg11 after an amendment constitutes acceptance of the new terms. We recommend reviewing this page periodically to stay informed of changes.

Summary: Your pg11 Agreement

By opening an account on pg11, you agree to these terms. You confirm that you are 18 or older, reside in a supported jurisdiction, and have provided truthful identity information. You accept that deposits and withdrawals flow through online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet with standard settlement timelines.

You acknowledge that game outcomes are settled according to official results and published rules, and that we investigate disputes fairly within 30 days. You accept that we may suspend or close your account if you violate these terms or access from a prohibited jurisdiction. You understand that pg11 is provided as-is and our liability is limited to your account balance.

If you have questions about these terms, contact our support team via email. We are available during business hours to clarify any provisions or discuss account matters. Your agreement with pg11 is governed by these terms and our privacy policy.

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