pg11 Casino & Sportsbook Data Care
This page describes what we collect when you use pg11 and how we keep that data protected. Our platform operates across multiple device types—Android apps, iOS browsers, and desktop web interfaces—each handling your personal information consistently through encrypted channels. We collect data necessary to verify your identity, process deposits and withdrawals, settle your gaming activity, and maintain account security.
We process data from your registration, your payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet e-wallets and mobile banking, local payment, online payment, e-wallet bank accounts), and your activity across our sportsbook, live-dealer tables, slots, and esports markets. Our third-party partners—payment processors, identity verification services, and cloud infrastructure providers—handle subsets of this data according to contracts requiring equivalent protection standards.
Our privacy practice is designed for transparency. You can access, download, or request deletion of your personal data at any time by contacting our support team.
Data We Collect at pg11
We collect data in four categories. First, registration data: your legal name, email address, date of birth, phone number, and residential address. Second, identity and verification data: your national ID card number (KTP), government-issued ID scans, and address proof (utility bills, lease agreements). Third, payment data: the account details you provide for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—typically an account reference number or phone number, not your full banking credentials. Fourth, activity data: your game play history, bet selections, settlement records, deposits, withdrawals, and device information (IP address, browser type, operating system).
We do not store full credit-card numbers, full bank-account numbers, or passwords in plain text. Payment details are encrypted; passwords are hashed and salted. We do not share your data with advertisers or third parties outside our business operations without your explicit consent.
Device-level data collection includes IP address, device identifier (IDFA on iOS, Android Advertising ID on Android), and browser user-agent string. This helps us detect account abuse, prevent duplicate registrations from the same device, and debug technical issues. We retain this data for 12 months; older logs are archived or deleted.
pg11 data categories
- Registration and identity data: name, email, phone, address, KTP, government ID scans.
- Payment references: e-wallet or bank account identifiers used to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions.
- Gaming activity: selections, bets, results, settlements, and transaction history across sportsbook, live casino, slots, and esports.
- Device and access logs: IP address, browser type, operating system, login timestamps, device identifiers.
How We Use Your Data
We use registration and identity data for account creation, Know Your Customer (KYC) verification, and compliance with local regulations. We cross-check your provided information against government databases and our payment provider's records. This process typically completes within hours on business days; it may take longer during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi when banking systems operate on reduced schedules.
We use payment data to process your deposits and withdrawals. When you request a withdrawal, we verify that your destination matches your registered name and KYC records. This prevents fraud and ensures you can recover your account if access is compromised. Payment processors receive encrypted payment references; they never see your full account details.
We use activity data to settle your bets and calculate game results. When you place a Liga 1 selection, join a live blackjack table, or play an Aviator slot, your activity is logged with timestamp and outcome. This allows us to generate accurate account history, dispute resolution records, and tax-reporting documents if required.
We use device and access logs to detect abuse: multiple accounts from the same device, unusual login patterns, or attempted unauthorized access. If we flag suspicious activity, we may ask you to re-verify via email or SMS before allowing further transactions.
We collect and use only the data necessary to verify your identity, process your payments, and settle your gaming activity fairly.
Third-Party Processors and Data Sharing
We share subsets of your data with trusted partners. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment reference and transaction amounts to process deposits and withdrawals. Identity verification services receive your government ID details and address information to confirm KYC status. Cloud infrastructure providers host our servers and may see encrypted account and activity data as part of standard hosting operations.
All third-party contracts include data-protection clauses requiring equivalent security standards to pg11's own practices. Processors are contractually forbidden from using your data for marketing, reselling, or secondary purposes. We audit third-party compliance annually.
We may share anonymized or aggregated data with regulatory bodies if required by law. For example, a jurisdiction's tax authority may request aggregate betting volumes from users in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta; we provide aggregate statistics without identifying individual users. If a law-enforcement agency requests specific user data, we require a valid legal process (subpoena, warrant) before disclosure.
How We Protect Your Data
We encrypt all data in transit using SSL/TLS 1.2 or higher. When you log in to pg11, your credentials travel through encrypted channels; they are never transmitted in plain text. Passwords are hashed using industry-standard algorithms (bcrypt, scrypt) and salted; we never store plain-text passwords.
Our servers sit behind firewalls and intrusion-detection systems. Access to production data is restricted to authorized staff on a need-to-know basis. We conduct quarterly security audits and respond to reported vulnerabilities within 48 hours of confirmation.
Your payment information is stored in a separate, highly restricted zone. Payment references are encrypted and decrypted only during deposit or withdrawal processing. Full banking details are never stored; we retain only the reference identifier needed to route transactions back to your payment method.
Cookies and Tracking
We use session cookies to keep you logged in. A session cookie expires when you close your browser or after 24 hours of inactivity, whichever is sooner. This cookie contains only a session token; it does not contain your password or banking details.
We use analytics cookies to track page views, game popularity, and feature usage. These cookies help us identify broken pages, slow-loading features, or underused games. Analytics data is aggregated; we do not use it to profile individual users for marketing.
We do not place third-party tracking cookies (from Google Analytics, Facebook Pixel, or similar) on pg11. You can disable cookies in your browser settings; if you do, you may not be able to stay logged in.
Your Rights Regarding pg11 Data
You have the right to access your data. Log into your pg11 account and navigate to account settings to view your profile, payment methods, transaction history, and activity logs. You can also request a complete data export by emailing our support team; we will compile your records and deliver them within 5–10 business days.
You have the right to correct inaccurate data. If your name, address, or other registration details are wrong, contact our support team and we will update them. Note that changing certain details (name, date of birth) may trigger re-verification if they affect your KYC status.
You have the right to request deletion of your data. If you close your account, we will archive your personal information and delete it within 12 months unless we are required by law to retain it longer (e.g., tax records). We retain transaction records for 7 years for compliance purposes.
You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data. Our support team can provide contact details for the relevant authority in your jurisdiction.
Data Retention at pg11
We retain personal registration data (name, address, ID number) for the life of your account plus 7 years after closure, as required by financial-services regulations. Payment references are retained for 7 years. Activity logs (game play, betting history, settlements) are retained for 7 years. Device logs and IP addresses are retained for 12 months.
If you request account deletion, we will flag your account as closed and anonymize your data, but we retain core records (transaction history, settlements) in anonymized form for compliance audits.
Jurisdiction and Cross-Border Data
Our servers may be located outside your home country. We operate infrastructure across multiple regions to ensure redundancy and performance. Your personal data may be transferred to and stored in servers outside your jurisdiction. By using pg11, you consent to this transfer. We apply the same encryption and access controls regardless of server location.
We comply with applicable data-protection laws in your jurisdiction. If you are in a jurisdiction with specific privacy requirements, we maintain practices compliant with those requirements (e.g., GDPR-equivalent practices in certain regions).
Contact Us About Your Data
If you have questions about our privacy practices, your data, or your rights, contact our support team via email. We aim to respond to privacy-related inquiries within 5 business days. You can also request data access, correction, or deletion through your account settings—our support team will process your request within 10 business days.
We collect personal data necessary for account verification, payment processing, and gaming settlement. We encrypt data in transit and at rest, restrict access to authorized staff, and audit security quarterly. You retain rights to access, correct, and request deletion of your data. Third-party processors are contractually required to meet our security standards. Our services are available only where local law permits.
Privacy Policy Updates
We may update this privacy policy to reflect changes in our practices, technology, or applicable law. Updates take effect 30 days after posting on this page. Continued use of pg11 after an update constitutes acceptance of the revised policy. If an update significantly changes how we use your data, we will notify you via email at the address on file.