pg11 Casino & Sportsbook Service Notice

We at pg11 do not offer our services in jurisdictions where online wagering and gaming are prohibited by law. Our platform operates conditionally: access and use depend entirely on your jurisdiction's local regulations. We maintain no claim to operate universally, nor do we hold a single global license. Instead, we operate in selected regions where applicable law permits online gaming and sportsbook services.

This notice clarifies the legal framework under which pg11 operates, the responsibility users bear for jurisdiction compliance, and the general terms governing access to our sportsbook (Liga 1, Piala Indonesia, football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and payment infrastructure (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Users are responsible for verifying that access and use of pg11 comply with the laws of their own jurisdiction before opening an account or funding a balance.

Service Availability and Jurisdiction Notice

pg11's services are available only in jurisdictions where local law permits online gaming and wagering. We do not operate in jurisdictions where such activity is prohibited. We maintain blocking or limiting technologies for known-prohibited jurisdictions, but no technical measure is completely foolproof. If you access pg11 from a jurisdiction where our services are prohibited, you do so at your own risk and without our endorsement or support.

We take no position on the legality of online gaming in any specific jurisdiction. We do not claim to hold licenses for Indonesia, Singapore, Malaysia, Thailand, or any other country. Nor do we claim that our services are "legal" or "licensed" in any particular region. Rather, we operate under the premise that users verify local law independently before engaging with pg11.

If your jurisdiction has specific prohibitions on online wagering or gaming, or if you are uncertain about local regulations, we strongly advise consulting local legal counsel or government authorities before accessing pg11. Accessing our platform from a prohibited jurisdiction may expose you to local legal consequences. pg11 cannot be held responsible for such consequences.

Account Eligibility and Age Requirements

pg11 accounts are for adults only. Users must be of legal age to engage in gaming and wagering in their jurisdiction. In most jurisdictions, this is age 18; in some, it may be 21 or higher. We do not verify age through our registration process, but we reserve the right to request age verification documentation at any time. If we determine that an account holder is underage, we will suspend the account and forfeit any associated balance.

Accounts must be opened in your legal name. We cross-reference account names against payment methods during KYC verification. If you open an account under a false name, use someone else's identity, or attempt to obscure your identity, we will close the account and confiscate any balance. Fraud indicators also trigger account suspension and potential referral to authorities.

By opening a pg11 account, you represent that you are of legal age in your jurisdiction, that you are opening the account for your own personal use, and that your use complies with local law. This representation is binding; false claims are grounds for permanent account closure.

Jurisdiction compliance is a user responsibility. pg11 does not accept liability for access from prohibited jurisdictions or underage use.

Account Closure and Prohibited Use

We reserve the right to close any account that violates our terms, engages in fraud, uses prohibited payment methods, or accesses pg11 from a jurisdiction where our services are prohibited. Closure is final; we do not restore closed accounts. Any balance remaining in a closed account is forfeited to pg11 unless local law mandates return to the user.

Prohibited uses include: money laundering, financing terrorism, fraud, collusion, arbitrage trading designed to exploit odds errors, use of automated tools or bots, account sharing, and any activity that undermines the integrity of our markets or games. Users caught engaging in prohibited activity face permanent ban and potential referral to relevant authorities.

If we suspect prohibited use, we may freeze your account pending investigation. We will not credit or debit your balance during the investigation period. If prohibited use is confirmed, your account is closed and your balance is forfeited. If no prohibited use is found, your account is unfrozen and you regain access.

Data Protection and Privacy

pg11 collects personal data (name, email, phone, ID card details, address) and payment data (wallet IDs, bank account details) for account verification, payment processing, and regulatory compliance. This data is encrypted and stored separately from gameplay logs. We do not sell personal data to third parties.

Your data is shared only with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for deposit and withdrawal processing, and with government authorities if required by law. We retain data for the duration of your account plus a legal-hold period for dispute resolution and audit purposes.

For full details on data handling, retention, and user rights, refer to our Privacy PolicyThat document supersedes this notice on all data-protection matters.

Liability and Disclaimers

pg11 operates its sportsbook, live-dealer games, slots, and esports markets on an "as-is" basis. We make no warranty that the platform is error-free, that markets will settle fairly in all circumstances, or that our systems will never experience downtime. We accept no liability for losses arising from technical failures, market errors, or acts beyond our control (natural disasters, government action, war, etc.).

Users access pg11 entirely at their own risk. We are not responsible for losses incurred through gameplay, betting, or account management. We are not responsible for consequences of accessing pg11 from prohibited jurisdictions. We are not responsible for losses arising from account compromise, password theft, or phishing attacks (though we provide 2FA and security best practices to mitigate these risks).

Our liability is limited to refunding verified transaction errors within the amounts actually at stake. We do not offer punitive damages, consequential damages, or compensation for emotional distress.

Legal Inquiries and Contact

If you have questions about pg11's legal status in your jurisdiction, our compliance framework, or this notice, contact our support team via email or in-app help. We will respond to legal inquiries within 5–10 business days. For jurisdictional questions, we recommend also consulting local legal counsel or government authorities.

This legal notice is effective as of the date of last update and may be modified at any time. Continued use of pg11 after changes constitutes acceptance of the updated notice. Users in cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to the same legal framework as all pg11 users worldwide.

Summary and Compliance Statement

Accounts must be opened in your legal name, in your own account, under your own legal identity. You represent that you are of legal age to game and wager in your jurisdiction. False representations, underage accounts, or fraudulent use result in permanent account closure and balance forfeiture.

pg11 collects personal and payment data for account verification and regulatory compliance. Data is encrypted, stored securely, and shared only with payment providers and government authorities as required by law. For details, refer to our Privacy Policy. By using pg11, you consent to this data handling.

pg11 operates on an "as-is" basis and accepts no liability for technical failures, market errors, or losses incurred through use of our platform. Users access pg11 entirely at their own risk. Our liability is capped at verified transaction-error refunds within the amounts at stake.